FAQ

Are you musicians? To put your articles online, all you have to do is click on the "Sell" option and follow the instructions provided by our online form. Guess what? Selling your articles is free!

Are you a music professional?

Do you want to open a professional account on Green Musicians? There are a few small differences to consider, but don't worry, we will guide you!

As professionals, you must comply with the legal withdrawal period. This means that funds will be deposited into your wallet at least 14 days after the delivery of your product. Buyers need time to try out their equipment!

To receive payment for an order, it must have been delivered for at least 15 days. Once this deadline has passed, the order will be added to the payment report. This report is closed on the 1st or 15th of each month. A true harmonious note that plays regularly!

When the payment report is closed, all accumulated funds are deposited into your Green Musicians wallet. From there, you can make a transfer to your bank account. A simple and efficient process for managing your finances!

To make a transfer, your account must be validated by our payment service partner. It's like a backstage validation that ensures everything is in order! You will also need to provide documents proving your identity.

We want to make sure that you are genuine professionals. For this, we will need documents such as an extract from the Kbis registry dated less than 3 months ago or a SIREN number if you are a self-employed entrepreneur. We will also ask you to provide us with signed statutes. Finally, a document on the ultimate beneficiaries will be required (we have a template available upon request at [email protected]).

If you want to give a little boost to your already listed article, go to the "My account" section and then to "My listings". Then, select the article you want to fine-tune. The listing form will open, allowing you to modify the characteristics of your article, such as the photos, description, short presentation video, and price. And the best part about all of this? It's completely free, like an improvisation session that allows you to set the tone.

To put an article back online, simply follow the sales procedure we just described. It's like the return of a catchy refrain that resonates in the minds of your future buyers.

Once a Green Musicians user has placed an order, you have 48 hours to let them know whether the item is available or not, directly from your personal space. Once you have confirmed that the item is ready to be shipped, you have 72 hours (excluding weekends and holidays) to send it. This is like a tempo to be respected to ensure the satisfaction of your buyer.

If you need more time to ship the package (because even rockstars have constraints), it is best to contact the buyer directly through our integrated messaging system. Inform them of the additional time needed and click on the "Preparation Time" option in the relevant sale. We will then send an email to the buyer informing them of your need for additional time, and your sale will not be canceled. The shipping time will simply be extended by 7 days, like a pause in the rhythm to adjust the tempo and provide a harmonious experience.

On Green Musicians, the commissions are 5% for buyers and 5% for sellers, so no one feels left out!
It's a small fee for us to support the development of our eco-friendly and 100% secure music platform.

After selling an item, you will receive a notification on your smartphone. You just need to go to your account and check the corresponding order. Then click on the "Validate Order" option to confirm that the item is ready to be shipped. Like a guitar riff that signals the start, this validation is crucial for a harmonious shopping experience.

The shipping of an item is done according to the buyer's choice among the proposed delivery options, such as Mondial Relay, La Poste (Colissimo/Colissimo International), ChronoShop2Shop, ChronoRelais or DPD.

Once you have the prepaid shipping label in hand, print it and stick it on your package. Then, drop off your package at a selected carrier's drop-off point. The shipping costs are determined by the seller when listing the product, at the time the package size is chosen. Like a well-organized concert tour, follow these steps to ensure that your item reaches its fan with flair.

To find a pick-up point near you, use our handy tool, which will help you locate pick-up points offered by carriers such as Mondial Relay, ChronoShop2Shop, and Colissimo.

Here are the steps to properly ship your instrument:

1. Carefully package the instrument using suitable protective materials. Give it a cozy little cocoon, like a padded case, to ensure safe travel.

2. If the value of your instrument exceeds a certain amount, we recommend adding additional insurance. Create your own shipping label on the Green Musicians website and indicate the exact value of the instrument. Like a perfect harmony, this insurance will bring you peace of mind.

3. Print the shipping label (automatically provided) and affix it to the package.

4. Choose the appropriate carrier for the instrument and drop off the package at a suitable drop-off point.

5. Keep the stamped proof of deposit in case the package gets lost in transit. It's very rare, but you never know.

If you have used a shipping label via Green Musicians, please be patient as the tracking number may take several hours to be updated by the carrier. If tracking still does not work, please check the tracking number on the shipping label and visit the carrier's website for updated information.

(If you have used a different carrier than the one chosen by the buyer, please contact the buyer directly via messaging to inform them. Make sure to check with the buyer if they still want to receive the item. Please note that shipping costs will not be refunded in case of a carrier change.)

If you have used a different carrier, please provide the carrier's name and tracking number. Without a tracking number, we cannot guarantee payment for your sale.

When we provide a prepaid label, no additional insurance is included, except for instruments. In case of loss, the following flat-rate refunds are applicable:

- For small packages (e.g. a ukulele): €25

- For medium-sized packages (e.g. a classical guitar): €50

- For large packages (e.g. a large amplifier): €100

If you are a professional, the value of your item must be at least €250, up to a maximum of €5000 to subscribe to insurance. The insurance will be directly offered when editing the order form.